FAQs

  • General Service & Device Questions
  • Coverage Questions
  • Account Management Questions
  • Technical Support Questions
  • TechSoup Partner Program Questions
  • Digital Wish Questions

We provide qualified schools, libraries, and nonprofit organizations with affordable 4G mobile Internet access through Sprint’s 4G LTE network at a dramatically reduced rate of $10/month paid annually in advance ($120/year).

Learn how your nonprofit can benefit from the speed, capacity, and mobility of our 4G LTE Internet service. You may also qualify for one of our i3 Internet Inclusion Initiative programs, which offer donations and discounts to further reduce the cost of access and enable you to extend our affordable Internet service to underserved members of your community.

Our service is available to qualified schools, libraries, and 501(c)(3) nonprofit organizations in our coverage area. For a detailed list of types of organizations that qualify for our service, visit our eligibility page.

No, Sprint is providing Mobile Beacon’s users with an unlimited 4G LTE data-only plan subject to Sprint’s network management policy for the unlimited LTE plan it offers its own retail customers. There are no preset data caps or overage charges.*

* Sprint’s “Quality of Service” Practices (QoS): Unlimited customers who use more than 23 GB of data during a billing cycle will be deprioritized during times and places where the Sprint network is constrained. See sprint.com/networkmanagement for details. Limited time offer. Coverage not available everywhere. Subject to availability. Eligibility restrictions and other restrictions may apply. All service plans are subject to Mobile Beacon’s Terms and Conditions located at http://www.mobilebeacon.org/legal.

The 4G LTE service plan Mobile Beacon offers is unlimited — there are no data caps or throttling under this plan. Quality of Service (QoS) is different from throttling in several ways. First, it is not automatically triggered by reaching a certain data allotment. With throttling, speeds will automatically be reduced as soon as a certain data allotment is reached, regardless of network capacity.

Sprint’s QoS is only triggered during periods of network congestion and if a user has surpassed 23 GB of data during that month. Customers may experience a temporary slowdown for a few seconds, a few minutes, a few hours, or not at all. This slowdown will cease as soon as network resources are freed up (which is re-evaluated every nanosecond). This is very different from throttling where users are subject to lower speeds for the remainder of their billing cycle.

QoS is also different from throttling in that throughput speeds are not dramatically reduced to, say, 156 Kpbs. With Sprint’s 4G LTE service, even if QoS is applied, users may still experience download speeds faster than Mobile Beacon’s previous speeds on Sprint’s WiMAX network (3-6 Mpbs).

We know how important it is to have a reliable, mobile Internet service that works for you, and we believe only you can be the judge of whether our service meets your needs. That’s why we offer a 60-day risk-free trial with any new purchase.

If for any reason the service or equipment does not meet your needs, please email us at billing@mobilebeacon.org with subject line “Cancellation Request” within the first 30 days following your purchase, and we’ll process a refund for equipment and service (minus the original shipping cost). Be sure to include the PTN and MEID (DEC) of any device you wish to cancel in your email.

We offer a choice of mobile or fixed 4G LTE devices to give you access when and where you need it. It depends on where you need to connect and how many devices you need to connect.

  • If you need mobile access and the flexibility of being able to connect multiple devices or users simultaneously, our LTE mobile hotspots are the best option for you.
    • The Franklin Wireless® R850 hotspot is perfect for staying connected on a budget. You’ll be able to connect up to 10 Wi-Fi devices simultaneously and enjoy long-range Wi-Fi, both indoors and out. The R850 accesses Sprint’s 4G LTE network only.
    • The Pocket Wi-Fi mobile hotspot is a pocket-sized device that provides mobile, 4G LTE connectivity and up to 10 hours of battery life. You can connect up to 10 Wi-Fi devices and access 3G, 4G LTE, & LTE Plus.
  • If you require the use of an Ethernet cable, the NETGEAR® Gateway 6100D (modem/router) is the best option for you. This LTE fixed wireless modem and router combines LTE broadband with 802.11ac Wi-Fi and Gigabit Ethernet for high-bandwidth enterprise applications. It has a built-in Wi-Fi router that connects up to 80 Wi-Fi devices. It also includes advanced data capabilities such as VPN support, firewall NAT and route functionality.

Our service is currently provided on the Sprint 4G LTE network, which covers more than 280 million Americans in over 550 U.S. cities. For instructions on how to check coverage and view a list of cities where Sprint’s LTE service is available, visit http://www.mobilebeacon.org/lte-coverage/.

View our detailed instructions for how to check 4G LTE coverage in your area before checking coverage on Sprint.com.

Sprint’s coverage map can't guarantee coverage; rather, it approximates your anticipated coverage. Certain areas may have limited or no coverage, and various factors (e.g. terrain, foliage, buildings) may affect your actual coverage at a particular location.

No, you do not need to make an account on Sprint.com nor do you need to register your LTE devices on Sprint.com. Accessing the Manager’s Page for your device will give you access to all of your informational or personalization needs. If you have any additional questions or concerns, please contact Mobile Beacon’s Customer Care Team at service@mobilebeacon.org.

Please e-mail us at service@mobilebeacon.org with the subject line “Additional LTE Device Request for [Your Organization’s Name]” and let us know the quantity and type of device(s) you would like to order. We’ll email you an invoice through PayPal, which you can pay by credit card, check, or through your organization’s PayPal account.

Mobile Beacon has a specialized team at Sprint who will handle your technical support inquiries. You may reach them at 877-236-8008 24 hours a day, 7 days a week. Please provide Sprint with the personal telephone number (PTN) of the device you are calling about.

Please contact us immediately if your device is lost or stolen. You can reach us by emailing support@mobilebeacon.org with the subject line “Lost Device” or “Stolen Device,” or you can call us at 401-934-0500. We will need the PTN and MEID (DEC) of that device in order to cancel the service and prevent unauthorized access.

We know how important it is to have a reliable, mobile Internet service that works for you, and we believe only you can be the judge of whether our service meets your needs. That’s why we offer a 60-day risk-free trial with any new purchase from the date of your device activation.

If for any reason the service or equipment does not meet your needs, please email us at billing@mobilebeacon.org with subject line “Cancellation Request” within the first 60 days following your purchase. Be sure to include the PTN and MEID (DEC) of any device you wish to cancel in your email. Someone from our Customer Care Team will email you back with information on how to return your device and receive a refund or replacement.

If your device is deemed defective by a Sprint Technical Support representative and it is within the 60-day trial period, Mobile Beacon will coordinate a Return Merchandise Authorization (RMA), and once your device is returned according to the RMA instructions, we will have a replacement device sent to you.

The RMA will be sent via USPS and be received within 7-10 business days and the replacement device will be sent via UPS and will be received within 3-5 business days following the receipt of your returned device.

IMPORTANT: Sprint’s return policy states the defective device must be returned with all its components- including OEM box, power cord, adapters, instructions etc in order to qualify for a refund.

If your device is deemed defective and you are within the 60-day trial period, you should email service@mobilebeacon.org with subject line “Cancellation Request” within the first 60 days following your purchase. Be sure to include the PTN and MEID (DEC) of any device you wish to cancel in your email. Someone from our Customer Care Team will email you back with information on how to return your device and receive a replacement.

If your device is deemed defective after the first 60 days, the issue may be covered during the first year under a Limited Manufacturer’s Warranty. Please contact Mobile Beacon’s Customer Care Team at 401-934-0500 and a team member will help you through this process.

If you would like to change or cancel your service plan, please email our Customer Service team at billing@mobilebeacon.org and let us know what changes you would like to make to your account. In your email, please include the PTN and MEID (DEC) of any device you need to update or cancel. This will help to expedite your request.

Mobile Beacon has a specialized team at Sprint who will handle your technical support inquiries. You may reach them at 877-236-8008 24 hours a day, 7 days a week. Please provide Sprint with the personal telephone number (PTN) of the device you are calling about.

Once you are connected to the WiFi network of your 4G LTE mobile hotspot, you can access the Manager’s Page through the connected device’s web browser. Enter http://192.168.1.1, or the device specific URL below, into the address bar to navigate to the Manager’s Page. On the Manager’s Page you can change your WiFi network’s name and/or password as well as Check Usage, Check for Updates, and so much more.

Franklin Wireless R850

http://myhotspot

ZTE Pocket WiFi

http://myhotspot

Novatel MiFi 500

http://sprinthotspot

NETGEAR Fuse

http://myhotspot

NEATGEAR Zing

http://sprinthotspot

Please call our specialized technical support team at Sprint at 877-236-8008 and explain the issue you are having with your device. Before you call, make sure you have the personal telephone number (PTN) of the device you are calling about. Sprint’s team will assist you and help you determine whether the device is defective or not.

You may use Sprint’s free content-filtering tool as a Mobile Beacon subscriber. Learn more about how to set up content-filtering on your device.

Qualifying 501(c)3 nonprofits, schools and libraries can receive up to 11 donated 4G devices per fiscal year (July 1st – June 30th).

In order to apply for Mobile Beacon’s product donation offering on TechSoup.org, you must register your organization with TechSoup and confirm eligibility. Once you are registered and verified your organization qualifies for Mobile Beacon’s donation, follow these easy steps to request your donation.

  1. Visit www.techsoup.org/mobile-beacon and add the Mobile Beacon offering you would like to request to your shopping cart. You may choose a single device, up to 5 devices, or up to 10 devices.
  2. Complete the checkout process with TechSoup. Please note there is an administrative fee payable to TechSoup to participate in these programs.
  3. Once TechSoup confirms your eligibility, you will receive an email with a unique promotion code and instructions on how to order the donated device(s) and related 4G service using Mobile Beacon’s online order system.
  4. Complete Mobile Beacon’s online application to order your devices. Make sure to enter the promotion code from the TechSoup fulfillment email to ensure you get the discounted rate.

Mobile Beacon is donating the Franklin Wireless R850 mobile hotspot as part of its product donation offering on TechSoup.org. This pocket-sized device provides mobile, 4G LTE connectivity and up to 10 hours of battery life.

If you were approved by TechSoup for this program, you would have received an email from fulfillment@techsoup.org with the subject line, “Your Mobile Beacon Donation Request #XXXXXXX Through TechSoup”. This email contains the instructions for how to order your device(s) through us. Make sure you enter the promotion code in your email when you order online so you receive the appropriate discount.

Although you received a donation through TechSoup, you are a Mobile Beacon client and it’s our priority to provide you with ongoing support. Visit the Account Management and Technical Support sections of our FAQs for details on common questions like how to make changes to your account, troubleshoot devices, or replace a lost/stolen device.

TechSoup charges a nominal administrative fee for each donation or discount request. This small fee helps support the development and administrative costs associated with making this program available to nonprofits, charities, and public libraries.

Yes, you may request additional devices at any time. You can place an additional order through our online ordering form, or email info@mobilebeacon.org if you’d like to place an additional order later. A Mobile Beacon sales rep will contact you and send you an invoice for the additional devices.

Mobile Beacon is proud to be the only mobile broadband service provider to make our devices available as a donation through Digital Wish’s donation program. The goal of this program is to help schools and libraries get much-needed 4G LTE broadband access, so they can better carry out their missions. Qualifying educational organizations can receive up to 11 donated 4G devices per fiscal year (July 1st – June 30th).

  1. Visit Digital Wish to become a member and register your organization for free.
  2. Select “Shop” from the main menu, and then select “Mobile Broadband.”
  3. Choose the Mobile Beacon program that offers the number of devices you need and check out through Digital Wish.
  4. After Digital Wish approves your donation request, they will email you instructions for how to order your chosen devices using Mobile Beacon’s online application.

To understand the coverage in your area, enter your address at http://coverage.sprint.com. Once there, follow these steps below to check coverage:

  1. Enter your address and click “Map It!” as shown in Section A above.
  2. Click and view the “Data” tab as shown in Section B above.
  3. You will see a pop-up that says, “Coverage depends on your device.” You can select a one of the 4G LTE devices we offer, or click “No thanks, show me all coverage.”
  4. LTE coverage will be designated as “LTE Plus” or “4G LTE” (Section C).

Mobile Beacon is donating the Franklin Wireless R850 mobile hotspot as part of its product donation offering on DigitalWish.org. This pocket-sized device provides mobile, 4G LTE connectivity and up to 10 hours of battery life.

If you were approved by Digital Wish for this program, you would have received an email from orders@digitalwish.org with the subject line, “Mobile Beacon Activation – [Number of Devices you were approved for]. This email contains the instructions for how to order your device(s) through us.

Make sure you enter the promotion code in your email when you order online so you receive the appropriate discount!

Although you received a donation through Digital Wish, you are a Mobile Beacon client and it’s our priority to provide you with ongoing support. Visit the Account Management and Technical Support sections of our FAQs for details on common questions like how to make changes to your account, troubleshoot devices, or replace a lost/stolen device.

Mobile Beacon and Digital Wish try to meet the needs of all of our clients. If you are interested in a bulk purchase, please contact orders@digitalwish.org to apply for a quantity extension. We will review each bulk request on a case-by-case basis.

If you are not approved for a larger allotment of donated devices, you may request additional devices at any time. You can place an additional order through our online ordering form, or email info@mobilebeacon.org if you’d like to place an additional order later. A Mobile Beacon sales rep will contact you and send you an invoice for the additional devices.

Mobile Beacon Partner Sheet

Learn how Mobile Beacon is working with nonprofits just like yours to bring equal digital opportunity to all Americans.

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