What service do you provide?
We provide qualified educational and nonprofit organizations with unlimited 4G broadband Internet access. It's the same advanced 4G technology that industry leaders like Sprint, Time Warner, and Comcast offer, but at a dramatically subsidized rate through our technology assistance grant program. Our service is provided on CLEAR’s network.
How do I apply?
Simply complete our technology assistance grant application and we will contact you within four weeks to notify you of your application status.
Can I try your service before purchasing an account?
Mobile Beacon offers a 30-day risk-free trial of our service to any qualified educational or nonprofit organizations in our coverage area. You simply need to submit a grant application, and if your organization is approved, you will automatically begin you 30-day trial when you receive your activated equipment.
Can I use my service in other cities?/How do I know if my organization falls in your coverage area?
You can use your service in any city where there is a CLEAR 4G network. We are constantly expanding our coverage to provide more high speed wireless locations throughout the country, please see our interactive coverage map for coverage verification.
How accurate is the coverage map?
Our coverage map can't guarantee coverage, but rather approximate your anticipated coverage. Certain areas may have limited or no coverage, and various factors (e.g. terrain, foliage, buildings) may affect your actual coverage at a particular location.
Can my organization change our service plan?
If you would like to change or cancel your service plan, please contact a Customer Service Representative by emailing a support request and we will follow up with you directly.
What does 4G mean?
Simply put, the fourth generation of wireless standards. That means there were three generations of network speeds before this one. 4G technologies are all-IP based solutions designed to move data rather than voice.
How fast is 4G?
We offer speeds comparable to cable and DSL for home and up to four times faster than you can get with mobile broadband from a cellular company. Our service is provided over CLEAR’s network with download speeds averaging between 3-6 Mbps with bursts exceeding 10 Mbps.
How do I know if my computer is compatible?
You’ll need to have Microsoft Windows 98 Second Edition or higher, or a Macintosh-based operating system, and an Ethernet port or USB port. The USB port will require a USB/Ethernet adapter.
What is WiMAX?
WiMAX is next-generation protocol that allows for more effecient bandwidth use, interference avoidance, and is intended to allow higher data rates over longer distances than its WiFi predecessor. As a 4G wireless technology, WiMAX delivers low-cost, open networks and is the first all IP mobile internet solution enabling efficient and scalable networks for data, video and voice. WiMAX products can accommodate fixed and mobile usage models. WiMAX is based on the IEEE 802.16 standard to deliver non-line-of-sight (LoS) connectivity between a subscriber station and base station up to 30 miles for fixed stations and 3-10 miles for mobile stations.
How secure is the network?
Our service is provided through CLEAR's network. Unlike Wi-Fi, CLEAR uses a licensed 2.5 GHz frequency and OFDM transmission protocol. The combination of licensed frequencies and OFDM technology provides a secure connection. As with any internet access, please note there are inherent associated risks. Organizations are solely responsible for taking necessary steps to protect their own computer system(s), such as installing current anti-virus software and maintaning appropriate firewall protection. For more information on how to safeguard your data, please consult a security professional.
How can I improve my connection speed?
1. Check the signal strength on your CLEAR device. Check to be sure that you are getting a consistent signal of at least 2 lit LEDs on a CLEAR Desk Modem or 3 lighted “dots” on a CLEAR USB modem.
2. Clean up your browser by clearing out your Cache and Temporary files.
3. Temporarily disable your Virus protection software and firewalls (once you are up and running be sure to turn your virus protection and firewalls back on for optimal security).
4. Connect your CLEAR modem directly to your computer using an Ethernet cord, bypassing all devices such as routers or switches.*
5. Be sure that there is no other software running on your computer, or in the background (check in lower right corner on Windows computers).
6. Power down your device for 15 seconds.
7. Turn your computer back on.
*If you were able to get a better connection by Ethernet cord but still want to establish a network with your router, please ensure that it is connected to the CLEAR Wimax network and not another ISP. Also, check with your router manufacturer on specific model numbers and their suggestions for general connectivity improvement.
How do I best position my modem to get the best signal?
The ideal placement for your new modem is near a window or an external wall and away from other electronics.
After you have plugged the modem into a power outlet it will automatically search for a signal. While searching the LED lights on the modems front panel will blink sequentially. Once the modem picks up a CLEAR signal the LED lights will stop blinking. The number of LED lights that remain lit up on the modems front panel will indicate the available signal strength in your current location (like cell phone “bars”).
For excellent CLEAR service you will need to ensure that a minimum of two green LED lights are lit - The more LED lights that are lit, the stronger your signal. To get your optimal signal in your location - twist the entire modem unit on its base clockwise, in small 1/4 increments - waiting 15-20 seconds in between twists to allow for an accurate indication of a signal. (Small movements of a quarter turn of your modem can lead to significant improvements in signal strength. If you went from 1 flashing light to 2 or 3+ flashing lights, you just improved your signal strength!)
If the minimum of two green LEDs are NOT showing on your modem panel in your first choice location, try moving the modem to another room - move only the modem, (not your computer), from room to room. Always place the modem on a steady surface away from all other electronics. Plug in the power cord and wait 15-20 seconds to allow for an accurate signal reading.
When the front LEDs stop flashing, look again for at least two lit green LED lights. Then twist the entire modem clockwise at the base with incremental twists of 1/4 at a time to fine tune the signal in each new position.
Try different locations within the building.You never know where the best signal will be.Once you locate the strongest possible signal in your location reconnect the modem to the computer.
If the room with the highest number of LED lights turns out not to be the room that was your first choice to keep your modem, consider:
-Using a long Ethernet cable.
-Ordering a wireless router from us.
-Placing the modem in the room with the second best signal.
How do I create a wireless network with my desk modem?
1. Plug in the power to your Clear modem.
2. Connect one end of the Ethernet cable to the Clear modem and the end to the Internet port your wireless router.
3. Plug in the power to your wireless router.
4. Configure your computer to connect to your wireless network.For information about how to configure your computer, see your router's manual.