FAQs

  • General Service & Device Questions
  • Coverage Questions
  • Account Management Questions
  • Technical Support Questions
  • EveryoneOn Partner Program Questions
  • TechSoup Partner Program Questions
  • Digital Wish Questions
  • Sprint Transition Questions

We provide qualified schools, libraries, and nonprofit organizations with affordable 4G mobile Internet access. It's the same 4G technology that industry leaders like Sprint offer, but at a dramatically reduced rate of $10/month. Our service is currently provided on CLEAR’s 4G WiMAX network.

Learn how your nonprofit can benefit from the speed, capacity, and mobility of our 4G Internet service. You may also qualify for one of our i3 Internet Inclusion Initiative programs, which offer donations and discounts to further reduce the cost of access and extend our affordable Internet service to underserved members of your community. Learn more about our i3 Internet Inclusion Initiative.

Our service is available to qualified schools, libraries, and 501(c)(3) nonprofit organizations in our coverage area. For a detailed list of types of organizations that qualify for our service, visit our eligibility page.

Although we do not provide service directly to individuals, our partner program with EveryoneOn allows qualifying individuals in select zip codes with an annual median household income below $35,000 per year to sign up for our $10/month service. For more information, visit our EveryoneOn program page, or see our "EveryoneOn Partner FAQs" tab to the left.

All of our current WiMAX service plans provide unlimited 4G Internet access for a flat rate of $10/month (paid annually in advance). There are no preset data caps or overage charges. Since our service originally provided through CLEAR’s 4G network (now Sprint) see CLEAR’s Acceptable Use Policy for details on their network management policies.

For new information on our forthcoming Sprint LTE data plans, please sign up for our "Sprint Forward" e-newsletter to get the most up-to-date information as these new products become available.

We know how important it is to have a reliable, mobile Internet service that works for you, and we believe only you can be the judge of whether our service meets your needs. That’s why we offer a 30-day risk-free trial with any new purchase.

If for any reason the service or equipment does not meet your needs, please email us at billing@mobilebeacon.org with subject line “Cancellation Request” within the first 30 days following your purchase, and we’ll process a refund for equipment and service (minus the original shipping cost). Be sure to include the MAC ID of any device you wish to cancel in your email.

We offer a choice of mobile or fixed 4G devices to give you access when and where you need it. It depends on where you need to connect and how many devices you need to connect.

  • If you only need access in one location (your office, classroom, or home), the CLEAR Hub Express (Wi-Fi modem) is the best option. This device has a built-in Wi-Fi router that connects up to 10 Wi-Fi devices. It provides high-speed, secure broadband connectivity and local networking.
  • If you need mobile access, choose from the CLEAR Stick Atlas (USB modem), which connects one computer/laptop/tablet PC to our Internet service, or the CLEAR Spot Voyager (mobile hotspot), which connects up to eight Wi-Fi devices. The mobile hotspot is a better option if you need the flexibility of being able to connect multiple devices or users simultaneously.

Want more information? Compare our devices.

Our service is currently provided on the CLEAR 4G WiMAX network, which covers more than 130 million Americans in over 80 U.S. cities. For a list of cities and to check coverage at your location, visit www.clear.com/coverage.

To check the coverage in your area, enter your address at www.clear.com/coverage. Here is an example of a coverage check and how to interpret the result:

  1. Enter your address and hit the green “Check Coverage” button.
  2. Your address location will be identified with a black marker.
  3. Dark green coverage means you are covered with any of our 4G devices.
  4. Light green area means you have “mobile, on-the-street” coverage, but indoor signal quality may not be sufficient.
  5. If there isn’t any green shading, 4G coverage is not currently available at this location.

CLEAR’s coverage map can't guarantee coverage, but it approximates your anticipated coverage. Certain areas may have limited or no coverage, and various factors (e.g. terrain, foliage, buildings) may affect your actual coverage at a particular location.

If you receive the message below, it means that our commercial partner, CLEAR, is not selling accounts directly to customers in your area at this time. You may still apply for the Mobile Beacon offer as we have different program eligibility rules than CLEAR. Please email us at info@mobilebeacon.org to validate coverage at your location.

All of our 4G service is provided through the Clearwire 4G national network, which covers over 130 million people in the U.S. Even if coverage is not available in your desired location, you many find our service useful for travel purposes as CLEAR’s service covers the major metropolitan areas in the US.

In terms of expanded coverage, CLEAR was acquired by Sprint and Sprint is in the process of launching an enhanced nationwide 4G LTE network. Sprint has announced that they plan to decommission the CLEAR WiMAX network by the end of 2015 and roll it into their 4G LTE network. Based on the information Sprint has released about its LTE network, we anticipate you’ll have access to a network that provides even faster speeds, better in-building coverage, and more places where the service will be available.

Mobile Beacon is working with Sprint to determine the timing and pricing of future LTE service plans and devices. While specific details on future costs and availability have not been finalized, we want you to know that our commitment to providing you with a low-cost Internet offer and mobile, 24/7 connectivity remains unchanged. We’ll post more information about the availability of LTE service plans after details have been finalized. We hope to have the opportunity to serve you when coverage expands to your area!

Email us at billing@mobilebeacon.org and let us know the quantity and type of device(s) you would like to order. We’ll email you an invoice through PayPal, which you can pay by credit card, check, or through your organization’s PayPal account.

If you would like to change or cancel your service plan, please email our Customer Service team at billing@mobilebeacon.org and let us know what changes you would like to make to your account. In your email, please include the MAC ID of any device you need to update or cancel.

Call (866) 804-8720 to speak with a CLEAR customer support representative. Be sure you have the MAC ID of the device you are calling about before you call. The MAC ID is listed on a sticker on your 4G device.

If for any reason the service or equipment does not meet your needs, email us at support@mobilebeacon.org with the subject line “Cancellation notice” and include the MAC ID of any device you wish to cancel.

If you send us a cancellation request within the first 30 days following your purchase, we’ll process a refund for equipment and service (excluding the shipping cost). You may still cancel your service at any time, but if it is after the 30-day trial period, you will not receive a refund.

All new devices have a 12-month limited manufacturer’s warranty. If you feel the device has become defective, please call (401) 934-0500 to let Mobile Beacon know as soon as possible so we can work with CLEAR to determine if the device qualifies for a warranty replacement.

Please email us at support@mobilebeacon.org if your device becomes lost or stolen. We will need the MAC ID of that device in order to cancel the service and prevent unauthorized access to our service.

Call (866) 804-8720 to speak with a CLEAR customer support representative. They are available between 8 a.m. and 11 p.m. CST, seven days a week. Be sure you have the MAC ID of the device you are calling about before you call. The MAC ID is listed on a sticker on your 4G device.

  1. Charge the battery: The rechargeable battery is already in the mobile hotspot.

    a. Connect the USB end of the cord to the wall charger.
    b. Lift and turn the plastic flap covering the micro USB port on the CLEAR Spot, then insert the micro USB end of the cord.
    c. Plug the wall charger into an electrical outlet. NOTE: The CLEAR Spot will work while charging, and it will also work by connecting the USB cable from the CLEAR Spot directly to your laptop’s USB port.
  2. Power on your CLEAR Spot by pressing and holding the button to the left of the “PWR” light for 2 seconds.
  3. When the 4G light stops flashing, connect any Wi-Fi enabled device that has a browser using the network name and password located on the bottom of the CLEAR Spot. (There is also additional information on the bottom of the CLEAR Spot describing the lights and meanings.)
  1. Close any open web browsers and unplug any Internet service, network cables and connections to any network.
  2. Align the slots at the bottom of the modem with the slots on the foot. Push gently on the modem to snap the foot onto the modem.
  3. Plug one end of the power cord into the AC adapter port on the modem and plug the other end into a power outlet.
  4. To connect a Wi-Fi device to this modem, view the list of available networks. (Helpful hint: if you don’t see available wireless networks, check the settings of the device to make sure Wi-Fi is enabled.)
  5. Connect to the CLEAR Hub Express’ wireless network name (which can be found on the label near the bottom of the modem).
  6. Enter the Wi-Fi Default Password, exactly as it appears on the label. Your Wi-Fi device should display a message indicating it has connected to your modem’s wireless network.

NOTE: As an alternative to Wi-Fi, you can also use the included Ethernet cable to connect to the modem. Plug one end of the Ethernet cable into the Ethernet port on your computer and plug the other end into the Ethernet port on the modem.

  1. Remove the USB modem from the plastic packaging.
  2. Insert the device into a working USB port on your laptop or computer.
  3. Allow the software to automatically install. It will show a message when completed that it has been installed successfully.
  4. When the USB modem has connected to the CLEAR 4G network, the amber light will change to green.

An autoplay pop-up window may appear with the option to Install or Run program from your media. If you already have the green light, there is no need to run the program again, so you can close that pop-up window. Open a web browser and attempt to load a web page like http://mobilebeacon.org/

For the CLEAR Hub Express, you need to have Microsoft Windows XP SP2 or higher, or a Macintosh OS8 or higher.

For the CLEAR Stick Atlas or CLEAR Spot Voyager, you need to have Microsoft Windows XP SP3 or higher, or Mac OS 10.5, 10.6 or 10.7.

Our service is provided through CLEAR's 4G network. Unlike Wi-Fi, CLEAR uses a licensed 2.5 GHz frequency and OFDM transmission protocol. The combination of licensed frequencies and OFDM technology provides a secure connection.

As with any Internet access, please note there are inherent associated risks. Organizations and users are solely responsible for taking necessary steps to protect their own computer system(s), such as installing current anti-virus software and maintaining appropriate firewall protection. For more information on how to safeguard your data, please consult a security professional.

The ideal placement for your modem is near a window or an external wall and away from other electronics. You can check coverage at your specific address at www.clear.com/coverage. This will show you the nearby towers that are providing coverage in your area. If possible, try to find a spot near a window or exterior wall that is facing the tower closest to you. Try different locations within the building. You never know where the best signal will be.

Once you locate the strongest possible signal in your location, reconnect the modem to the computer. If the room with the highest number of LED lights turns out not to be the room that was your first choice to keep your modem, consider:

  • Using a long Ethernet cable.
  • Purchasing a wireless router.
  • Placing the modem in the room with the second best signal.
  1. Plug in the power to your Clear modem.
  2. Connect one end of the Ethernet cable to the Clear modem and the other end to the Internet port on your wireless router.
  3. Plug in the power to your wireless router.
  4. Configure your computer to connect to your wireless network. For information about how to configure your computer, see your router's manual.

No, our partner, Clearwire, is no longer providing static IP addresses. However, we can still help you if you are trying to use our service with your VPN connection, or if you need help setting up content filtering options.

For connecting to your VPN, you can use dynamic DNS (DDNS) to map a domain name to a dynamic IP. There are free services that can map a fixed domain to an account, which your router can update as it obtains different IP addresses.

For content filtering, our customer support team can show you how to use the advanced DNS configuration settings of the CLEAR Hub Express modem to establish a proxy to your existing content filtering system. Please email us at support@mobilebeacon.org for more information.

Mobile Beacon and EveryoneOn are nonprofit organizations working together with the common goal of providing underserved Americans with the Internet access they need at a price point they can afford. Through this partnership, we provide mobile 4G Internet access for just $10/month. Our goal is to provide the access.

There are two ways to participate in this program.

  1. Schools, libraries, nonprofits, and community organizations can register as a nonprofit enrollment partner and create a direct purchase program for your staff, volunteers, and board members. You can also use EveryoneOn’s platform to create a direct purchase program for individuals in your community. Learn more.
  2. Individuals in select zip codes with an annual median household income below $35,000 per year can sign up for our $10/month service through EveryoneOn’s national platform. Learn more.

Mobile Beacon and EveryoneOn created this partnership to connect underserved individuals whose needs weren’t being met through existing competitive offers. Our offer helps to fill in those gaps in several ways:

  1. We offer unlimited data. Connect as often as you like without worrying about data caps or overage charges.
  2. We offer access when and where you need it. We offer a choice of a home Internet device or a mobile Internet device based on where you need access to the Internet.
  3. We reach more people. Our offer is available to underserved Americans of all ages and family types, from students to seniors to single adults.
  1. Register your organization as a nonprofit enrollment partner with EveryoneOn. Make sure you note you are a Mobile Beacon partner in the “Additional notes” section of the application to ensure our offer is linked to your organization.
  2. Prequalify your membership and constituents. For example, if you are a school, you can prequalify all staff, teachers, enrolled students and their families.
  3. EveryoneOn will contact you in 5-7 days with a unique URL (i.e. everyoneon.org/OrganizationName). Distribute this URL to the beneficiaries you qualified, and they’ll be able to directly purchase service under your program.

To see what Internet offers you qualify for with EveryoneOn, go to www.everyoneon.org, enter your zip code, and click “Find offers." If you are eligible for the Mobile Beacon offer, it will be one of the options you can select.

EveryoneOn accepts Visa, MasterCard, and American Express.

Mobile Beacon only provides Internet service; however, EveryoneOn provides information on low-cost computer offers and local computer training classes. To see what’s available in your area, go to www.everyoneon.org, enter your zip code, and click “Find offers." Make sure you scroll down the page to see all the different kinds of offers that are available in your area.

EveryoneOn manages the billing for this program. Please call them at (877) 947-4321.

Call Clearwire customer support at (866) 804-8720. Be sure you have the MAC ID of the device you are calling about before you call. The MAC ID is located on a sticker on your 4G device.

If for any reason the service or equipment does not meet your needs, you can call (877) 947-4321 within the first 30 days following your purchase, and we’ll process a refund for equipment and service (minus original $10 shipping cost).

Mobile Beacon is proud to be the only mobile broadband service provider to make our devices available as a donation through TechSoup's donation program. The goal of this program is to help nonprofits and libraries get much-needed 4G broadband access, so they can better carry out their missions. Qualifying organizations can receive between 11-26 donated 4G devices per fiscal year (July 1st – June 30th).

In order to apply for Mobile Beacon’s product donation offering on TechSoup.org, you must register your organization with TechSoup and confirm eligibility. Once you are registered and verified your organization qualifies for Mobile Beacon’s donation, follow these easy steps to request your donation.

  1. Visit www.techsoup.org/mobile-beacon and add the Mobile Beacon offering you would like to request to your shopping cart. There are different options available depending on how many donated devices you would like to request.
  2. Complete the checkout process with TechSoup. Please note there is an administrative fee payable to TechSoup to participate in these programs.
  3. Once TechSoup confirms your eligibility, you will receive an email with a unique promotion code and instructions on how to order the donated devices and 4G service using Mobile Beacon’s online application.
  4. Complete Mobile Beacon’s online application to order the devices. Make sure to enter the promotion code from the TechSoup fulfillment email to ensure you get the discounted rate.

To understand the coverage in your area, enter your address at www.clear.com/coverage. Here is an example of a coverage check:

  1. Enter your address and hit the green “Check Coverage” button.
  2. Your address location will be identified with a black marker.
  3. Dark green coverage means you are covered with any of our 4G devices.
  4. Light green area means you have “mobile, on-the-street” coverage, but indoor signal quality may not be sufficient.
  5. If there isn’t any green shading, 4G coverage is not currently available at this location.

We offer a choice of mobile or fixed 4G devices to give you access when and where you need it. It all depends on where you need to connect and how many devices you want to connect.

  • If you only need access for your office, classroom or home, the CLEAR Hub Express (Wi-Fi modem) is the best option. It’s a modem with integrated Wi-Fi router that connects up to 10 Wi-Fi devices. It provides high-speed, secure broadband connectivity and local networking.
  • If you need mobile Internet access, choose from the CLEAR Spot Voyager (mobile hotspot) or CLEAR Stick Atlas (USB modem). The CLEAR Stick Atlas connects one computer, laptop, or tablet PC to our 4G Internet service while the Clear Spot Voyager connects up to eight Wi-Fi devices. The Clear Spot Voyager is better for keeping multiple staff members connected in the field, providing connectivity to users at off-premise events, or setting up mobile training sites.

Yes, you may request additional devices at any time. You can request additional devices when you place your order with us, or you can email info@mobilebeacon.org if you’d like to place an additional order later. A Mobile Beacon sales rep will contact you and send you an invoice for the additional devices.

TechSoup charges an administrative fee for each donation or discount request. This helps support the development and administrative costs associated with making this program available to nonprofits, charities, and public libraries.

If you were approved by TechSoup for this program, you would have received an email from fulfillment@techsoup.org with the subject line, “Your Mobile Beacon Donation Request #XXXXXXX Through TechSoup”. This email contains the instructions for how to order your device(s) through us. Make sure you enter the promotion code in your email when you order online so you receive the appropriate discount.

If you have questions specific to receiving a requested donation, visit the Contact Us page on our website to see TechSoup's options for providing you with the best service.

Although you received a donation through TechSoup, you are a Mobile Beacon client and it’s our priority to provide you with ongoing support. Visit the Account Management and Technical Support sections of our FAQs for details on common questions like how to make changes to your account, troubleshoot devices, or replace a lost/stolen device.

Mobile Beacon is proud to be the only mobile broadband service provider to make our devices available as a donation through Digital Wish’s donation program. The goal of this program is to help schools and libraries get much-needed 4G broadband access, so they can better carry out their missions. Qualifying educational organizations can receive up to 11-26 donated 4G devices per fiscal year (July 1st – June 30th).

  1. Visit Digital Wish to become a member and register your organization for free.
  2. Select “Shop” from the main menu, and then select “Mobile Broadband.”
  3. Choose the Mobile Beacon program that offers the number of devices you need and check out through Digital Wish.
  4. After Digital Wish approves your donation request, they will email you instructions for how to order your chosen devices using Mobile Beacon’s online application.

To understand the coverage in your area, enter your address at www.clear.com/coverage. Here is an example of a coverage check:

  1. Enter your address and hit the green “Check Coverage” button.
  2. Your address location will be identified with a black marker.
  3. Dark green coverage means you are covered with any of our 4G devices.
  4. Light green area means you have “mobile, on-the-street” coverage, but indoor signal quality may not be sufficient.
  5. If there isn’t any green shading, 4G coverage is not currently available at this location.

We offer a choice mobile or fixed 4G devices to give you access when and where you need it. It all depends on where you need to connect and how many devices you want to connect.

  • If you only need access in one location (your office, classroom or home), the CLEAR Hub Express (Wi-Fi modem) is the best option. It’s a modem with integrated Wi-Fi router that connects up to 10 Wi-Fi devices. It provides high-speed, secure broadband connectivity and local networking.
  • If you need mobile Internet access, choose from the CLEAR Spot Voyager (mobile hotspot) or CLEAR Stick Atlas (USB modem). The CLEAR Stick Atlas connects one computer, laptop, or tablet PC to our 4G Internet service while the Clear Spot Voyager connects up to eight Wi-Fi devices. The Clear Spot Voyager is better for keeping students and teachers connected on field trips and other off-campus events.

If you were approved by Digital Wish for this program, you would have received an email from orders@digitalwish.org with the subject line, “Mobile Beacon Activation – [Number of Devices you were approved for]. This email contains the instructions for how to order your device(s) through us.

Make sure you enter the promotion code in your email when you order online so you receive the appropriate discount!

Although you received a donation through Digital Wish, you are a Mobile Beacon client and it’s our priority to provide you with ongoing support. Visit the Account Management and Technical Support sections of our FAQs for details on common questions like how to make changes to your account, troubleshoot devices, or replace a lost/stolen device.

Mobile Beacon and Digital Wish try to meet the needs of all of our clients. If you are interested in a bulk purchase, please contact Gordon Woodrow at gordon@digitalwish.org. We will review each bulk request on a case-by-case basis.

If you are not approved for a larger allotment of donated devices, you can still order additional devices directly through Mobile Beacon. All of our devices are currently $39 or less. You can request additional devices when you place your order with us, or you can email info@mobilebeacon.org if you’d like to place an additional order later. A Mobile Beacon sales rep will contact you and send you an invoice for the additional devices.

SPRINT TRANSITION TIMING QUESTIONS

Yes, Sprint acquired our commercial partner, CLEAR, and they plan to decommission the WiMAX network that Mobile Beacon’s service is currently offered on in November 2015, and roll it into Sprint’s 4G LTE network. This is an exciting opportunity because Sprint’s LTE network offers even faster speeds, better in-building coverage, and service in more places.

Sprint has announced that it plans to decommission the WiMAX network on or around November 2015 and transition it into Sprint’s 4G LTE network. While the exact timing is subject to change and may vary city by city, Mobile Beacon is using this date as a general guideline.

That is up to you. If the current $10/month offer for unlimited data and low-cost devices would still benefit your organization in the short-term, you can continue to take advantage of the currently available offer.

Sprint has announced that they plan to complete the transition on or around November 2015. While that timing is subject to change and may vary city by city, we suggest you use this date as a guideline for your internal planning purposes and evaluation of future purchases through Mobile Beacon.

SPRINT TRANSITION DEVICE QUESTIONS

Mobile Beacon clients will be given the opportunity to transition to Sprint’s 4G LTE network. We will provide you with information on how to obtain a device/service plan that is compatible with Sprint’s LTE network and information on how to return or dispose of your current 4G device. The exact details on the timing or logistics (e.g. a device trade-in program) are not yet available, but we are working through those details with Sprint now.

We are working with Sprint to determine the timing and pricing of future LTE service plans and devices. Because technology changes quickly and new devices are continuously being introduced, we do not know the exact devices that will be available nine months from now. We will post updates as soon as details are finalized.

If you choose to transition to Sprint’s LTE service through Mobile Beacon, you will need to obtain a device that is compatible with Sprint’s LTE network. The current CLEAR WiMAX devices will not be able to access Sprint’s LTE network.

SPRINT TRANSITION SERVICE QUESTIONS

If you wish to continue service through Mobile Beacon on Sprint’s LTE network, you will need to obtain an LTE-compatible device and service plan. We’re very excited about the opportunity to offer you service on Sprint’s LTE network. Based on information Sprint has released, we expect our customers will benefit from more speed, capacity and coverage.

Sprint 4G LTE* Sprint 4G WiMAX†
Average Download Speed: 6-8 Mbps 3-6 Mbps
Peak Download Speed: 25 Mbps 10 Mbps
Upload Speed: 2-3 Mbps Up to 1.5 Mbps
Network Coverage: available in more than 470 markets in the U.S. available in more than 100 markets in the U.S.

* Expected speeds based on testing of deployed areas prior to network launch. Peak speeds may not apply to all markets. Actual speeds may vary.
† Performance claim based on average download speed results obtained during tests conducted by CLEAR on the CLEAR commercial network. Actual CLEAR network performance may vary and is not guaranteed.

If you wish to continue service through Mobile Beacon on Sprint’s LTE network, you will need to obtain an LTE-compatible device and service plan. We’re very excited about the opportunity to offer you service on Sprint’s LTE network. Based on information Sprint has released, we expect our customers will benefit from more speed, capacity and coverage.

We do not have any current plans to change our $10/month service fee. While we cannot guarantee that our pricing will never change, our mission is to offer schools, libraries and nonprofit organizations affordable Internet access remains constant.

Mobile Beacon’s currently-available offer of unlimited 4G Internet access for $10/month and choice of CLEAR devices continue to operate on CLEAR's 4G WiMAX network (which is now owned by Sprint). You should continue to use the CLEAR coverage map at www.clear.com/coverage. Please note that this service is expected to be discontinued in November 2015.

If you would like to see what current LTE coverage is available in your area, please visit coverage.sprint.com. Once there, follow the steps below to check coverage:

  1. Enter your address and click “Map It!”
  2. Click and view the "Data" tab.
  3. You will see a pop-up that says, “Coverage depends on your device.” You can select a device or click “No thanks, show me all coverage.”
  4. LTE coverage will be designated as “Sprint Spark” or “Sprint 4G LTE”.
Mobile Beacon Partner Sheet

Learn how Mobile Beacon is working with nonprofits just like yours to bring equal digital opportunity to all Americans.

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