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Upgrade Your Device(s)

Mobile Beacon is now operating on the T-Mobile network, which gives our customers access to twice as much coverage as the legacy Sprint LTE network and increased capacity. Mobile Beacon is working closely with T-Mobile during the network migration rollout to protect you and provide you with the highest-quality service. Our customers are our top priority during this transition.

To experience the full benefits of this transition and new network Mobile Beacon is offering FREE solutions to upgrade your current device(s). We are reaching out directly to customers based on who will be affected first by any network transitions. However, we wanted to provide all of our customers with the most up-to-date information regarding the status of their current device(s) in the transition.

Use this tool to check on the status of your device(s) and easily upgrade your device(s) if eligible!

Check Eligibility:

Please copy and paste your full name from the notification email into the form, or enter your First Name and Email exactly as you did when placing your order. Please email our team at [email protected] with any questions or if you receive an error. Thank you!

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Devices Eligible for a Free Upgrade

Device NameDevice Serial No.New SIMNew Device

*Customers can choose a combination of ways to upgrade their device. If you plan to take advantage of the FREE upgrade AND 5G Discount, you will need to place TWO separate orders. Click on the buttons above to get started!

Devices Eligible for an Upgrade Soon

Device NameDevice Serial No.Date Eligible*New SIMNew Device

* This Date is Subject to Change. Mobile Beacon will contact you directly when you are eligible to request your upgrade(s).


The following device(s) are eligible for an upgrade:
CLICK HERE FOR UPGRADE INSTRUCTIONS.

Order your FREE upgrade today in 4 easy steps.

Visit our online order page

On Page 2, order only the number of you need to replace your device(s).

On the final page include the serial number of each device(s) you wish to upgrade. The serial number can be found on the box of the device or on the sticker underneath the battery.

Submit and Mobile Beacon will take care of the rest! Upgraded devices will begin shipping on a first-come, first-served basis.

The following device(s) are not eligible for an upgrade:
CLICK HERE FOR MORE INFORMATION.

We are currently rolling out device replacement programs to offer our customers a free device replacement [or SIM card swap] for eligible devices. We are working closely with T-Mobile to identify customers who have network changes occurring in their area first, but we will be working to fully migrate all of our customers within the first half of 2022.

 

We will reach out to you directly with a personalized offer for your devices. Stay tuned!! We are committed to providing you with the highest quality service to support your mission.

    Attention! Update on Mobile Beacon's Hours

    Our office will be closed on Monday, July 4th in observation of the holiday.

    Starting July 5th and running through Sept. 2nd, Mobile Beacon is changing our hours of operation. Our office will be open from 8 AM to 6 PM EST Monday through Thursday and 8 AM to 1 PM EST on Friday. You can always email our team at [email protected] or call our 24/7 Technical Support line at 877-879-5031.