FAQs
What service plans do you provide?
We provide qualified schools, libraries, and nonprofit organizations with affordable, unlimited mobile broadband internet access at a dramatically reduced rate of $10/month paid annually in advance (currently $120/year) for unlimited 4G/5G service.
Mobile Beacon’s 4G and 5G Unlimited Data Plans provide uncapped, unthrottled data. Our service is currently provided over the T-Mobile network and is therefore subject to T-Mobile’s network management policies and practices. See our Open Internet Disclosures for further details
What is the difference between your 4G and 5G service?
5G is the fifth generation of wireless network technology, which is designed to meet today’s growing data needs. 5G will also allow for the expansion of mobile technology and the Internet of Things, which exceeds the capabilities of 4G LTE. 5G will easily transmit large amounts of data, providing you faster speeds and less buffering on multiple devices. Mobile Beacon is proud to provide our customers with affordable, unlimited access to America’s largest and fastest 5G network.* While T-Mobile’s 5G network buildout is underway and while 5G is not available in all areas, our 5G service is available in nearly twice the areas of AT&T and nearly five times that of Verizon.
5G isn’t replacing 4G anytime soon. In fact, they will co-exist and work together. All of our 5G service plans include 4G access and your device is configured to seamlessly connect to either technology depending on coverage and availability.
Our 4G service provides a larger coverage footprint than ever before. Our 4G service can handle fast speeds and strong connections between multiple devices. The service is available in most markets across the country, including rural areas and major metropolitan cities. Visit our coverage page for more information.
*5G capable device required; 5G coverage not available in some areas. T-Mobile has America’s largest 5G network with more 5G bars in more places. Fastest: Based on median, overall combined 5G speeds according to analysis by Ookla® of Speedtest Intelligence® data 5G download speeds for Q4 2021.
What is 5G?
5G is the fifth generation of wireless network technology, which is designed to meet today’s growing data needs. 5G will also allow for the expansion of mobile technology and the Internet of Things, which exceeds the capabilities of 4G LTE. 5G will easily transmit large amounts of data, providing you faster speeds and less buffering on multiple devices.
What speeds can I expect?
Speeds can vary due to a number of different factors. According to our service partner, the average speeds are: 5G Network : Download Speeds: Typically between 70 – 320 Mbps Upload Speeds: Typically between 7 – 32 Mbps Latency: Typically between 19 – 37 ms
4G Network: Download Speed: Typically between 4 – 35 Mbps Upload Speed: Typically between 3 – 17 Mbps Latency: Typically between 24 – 40 ms
Who's eligible for your service?
Our service is available to qualified schools, libraries, and nonprofit organizations in our coverage area. For a detailed list of types of organizations that qualify for our service, visit our eligibility page.
Is there a limit on the data usage with any of your service plans?
No. Mobile Beacon’s service plans provide unlimited data plan subject to T-Mobile’s network management policies for the unlimited plan it offers its retail customers. While there is no preset data cap or automatic reduction in throughput when a user consumes a certain amount of data, the Fair Use Threshold (FUT) for these plans is 100 GB per month. After this threshold is reached, users will be deprioritized during times and places where the T-Mobile network is experiencing congestion. The practice of deprioritizing certain users after the FUT is reached during periods of network congestion is a network management practice called Quality of Service (QoS), which all network operators utilize, including T-Mobile. If a user is deprioritized, they may experience a temporary slowdown for a few seconds, a few minutes, a few hours, or not at all. This deprioritization will cease as soon as network resources are freed up (which is re-evaluated every nanosecond). This is very different from throttling where users are subject to dramatically reduced speeds (e.g. 128 Kbps) for the remainder of their billing cycle. See our Open Internet Disclosures for further details.
How does the ‘Quality of Service’ (QoS) differ from throttling?
Quality of Service (QoS) is different from throttling in several ways. First, it is not automatically triggered by reaching a certain data level. With throttling, speeds will automatically be dramatically reduced to 128-256 Kbps as soon as a certain data allotment is reached, regardless of network capacity. QoS is the act of prioritization of network data where reduced speeds only occur during periods of network congestion.
If a Mobile Beacon customer reaches their Fair Use Threshold (currently 100 GB/month for devices with a T-Mobile SIM card), it is only after that point that they would experience any deprioritization and only at times in and in areas where the Provider's network is constrained. If this occurs, customers may experience a temporary slowdown for a few seconds, a few minutes, a few hours, or not at all. This slowdown will cease as soon as network resources are freed up (which is re-evaluated every nanosecond).
QoS is a network management technique that is used by all telecommunications operators, including T-Mobile. See our Open Internet Disclosures for further details.
Which devices do you offer?
What are your shipping and handling fees?
Mobile Beacon’s shipping and handling fees are calculated based on the number of devices purchased in a single order. Our current shipping and handling fees are below. Please note these are subject to change.
- Up to 10 purchased devices will be charged $9.00 per device
- 11-49 purchased devices will be charged $5.00 per device
- 50-99 purchased devices will be charged $2.30 per device
- 100-499 purchased devices will be charged $2.25 per device
- 500 or higher will be charged $1.90 per device
Can I transfer any remaining months of service to another device?
Requests to transfer any remaining months of service between devices should be sent to [email protected]. Include the serial numbers of both devices and specify which device the service will be transferred to. Please note that service can only be transferred to a non-defective device, within the same organization, and only between comparable devices. Libraries can transfer service to devices at different branches.
How can I check my data usage?
Log in at the Customer Portal and go to “Do It Yourself” > “View Usage Data” to see current usage and download up to six months of history. Data from the previous month becomes available on the 15th.
My device is displaying “Your Data Limit Has Been Reached.” Does Mobile Beacon’s service have a data cap?
Mobile Beacon offers unlimited and uncapped mobile broadband service. The data limit display you are seeing is a default displayed by the manufacturer and has no impact on the unlimited service that Mobile Beacon provides to it customers. Your device will NOT stop working or be throttled if you use more than 20 GB of data in a month. We understand this can be confusing, so we have options to update the display of your device below.
To update the display message on your FranklinT9 device:
- Connect to the hotspot and Access the Mobile Internet Admin Page. http://mobile.hotspot or http://192.168.0.1.
- Select the Home tab to view data usage.
- Select Settings > Device > Data Usage to adjust the usage limit
To update the display message on your Alcatel Linkzone:
- Login to the device as an administrator > Go to http://mobile.hotspot > Enter Admin Login password (May be forced to change password).
- Go to the “Information” tab
- Choose the “View Plan Details” tab
- View or change Monthly data plan limit, set to zero to cancel data limit.
To Change the Display on your M2000 device use the steps below:
- Go to the Data Usage Page. Click Reset data counter now: Restarts data usage at zero.
- Reset the data counter on this day of the month by selecting from the drop-down: Specify a day of the month to restart data usage at zero
- Maximum data limit: Enter a data limit by selecting from the drop-down
To update the display message on your FX2000 device:
- You can monitor and manage data usage on your FX2000 using the Data Usage page. On the Admin Web UI Home page, the Data Usage panel shows current data usage information.
- To manage or view data usage, select from the Home page Data Usage panel or select Data Usage from the side menu. The Data Usage page appears.
- Use the Data Usage page to view details and manage your FX2000 data usage. NOTE: Your FX2000 provides only a rough estimate of data usage. Always check with your service provider for exact usage.
- Maximum data limit: Enter a maximum data limit, if desired to 100GB
- Select Save Changes to enact changes.
**Leaving the device with its original display or changing the display will not impact your service. If you experience any issues with your service, please contact our Customer Service team at (401) 934-0500 or [email protected].
Where can I find the Wi-Fi Network name and password on my device?
Typically the Wi-Fi network name and password information is located on a sticker under the battery on the device. Hotspot devices with a screen will display the Wi-Fi Name and Password. Consult your device’s manual for specific instructions.
Mobile Beacon recommends taking a photo of the information before putting the battery in the first time. If you have a large number of devices including the Wi-Fi network, password, PTN and serial number on an excel spreadsheet can be extremely helpful for managing your devices.
Where can I find the serial number on my device?
Typically the serial number (sometimes called the IMEI) is located on a sticker under the battery on the device.
Mobile Beacon recommends taking a photo of the information before putting the battery in the first time. If you have a large number of devices including the Wi-Fi network, password, PTN and serial number on an excel spreadsheet can be extremely helpful for managing your devices.
What does "Extended Range 5G" or "Ultra Capacity 5G" mean on the T-Mobile network?
"Extended Range 5G" refers to T-Mobile's low-band 600 MHz spectrum that reaches far and wide for nationwide coverage. Low-band spectrum is great for coverage, both indoor and outdoors, but it does not provide the same speed and capacity as higher band spectrum. If your device indicates it is on Extended Range 5G, it means it is only accessing 5G on T-Mobile's low-band spectrum.
"Ultra Capacity 5G" utilizes T-Mobile's mid-band and high-band (mmWave) spectrum, which together deliver a speed and capacity boost above what is experienced on Extended Range 5G. With greater bandwidth and capacity to carry large amounts of data at speeds as fast a Wi-Fi, Ultra Capacity 5G delivers a high performance connection and is available nationwide to 200 million people.
How do I insert my SIM card?
Please click here for instructions on how to insert your SIM card.
How can I transfer service to another device?
Log in to the Customer Portal and go to “Let Us Assist You” > “Transfer Service.” Provide the reason and the IMEI/MEID of both devices.
What are eSIMs, and do you provide them?
Yes! An eSIM is a digital SIM card built into your device—no physical SIM needed.
New/Replacement Orders:
What forms of payment are accepted?
We accept credit cards, ACH payments, checks, and purchase orders. Mail checks to: Mobile Beacon, 640 George Washington Hwy, Bldg A Suite 101, Lincoln, RI 02865.
Can I use my credit card to pay for an order?
Yes, Mobile Beacon accepts credit card payments for new orders. We accept major credit cards such as Visa, Mastercard, American Express, and Discover.
What is an ACH payment and can I use it for an order?
ACH payment is an electronic transfer of funds between bank accounts using the Automated Clearing House network. Yes, you can use ACH payments* for your orders with Mobile Beacon. Once you’ve submitted your order, you will receive an email with a payment link to complete your ACH payment. You will have 30 days to pay for the order. If payment is not received within 30 days your order will be canceled. Please note the order will not be fulfilled until payment is received.
*When paying by ACH the money is immediately withdrawn from your bank account.
Can I pay for a new order with a check?
Yes, Mobile Beacon accepts payments by check for orders.
Please send a check to:
Mobile Beacon
2419 Hartford Ave
Johnston, RI 20919
Make the check payable to Mobile Beacon and include your order number in the memo line.
You will have 30 days to submit your check payment to Mobile Beacon. If payment is not received within 30 days your order will be canceled. Please note the order will not be fulfilled until payment is received.
Is it possible to use a purchase order for a new order?
Yes, Mobile Beacon accepts purchase order payments for new orders. Please ensure that your purchase order includes all necessary information, such as billing details and the order number. You will have 30 days from the date the order was placed to send in your payment either by check, credit card, or ACH. If payment is not received within 30 days, we will cancel the service to your device(s).
Renewals:
What payment methods does Mobile Beacon accept when renewing service?
Mobile Beacon accepts credit card payments, (Automated Clearing House) payments, check payments, and purchase order payments for renewals.
Can I renew my service using a credit card?
Yes, you can renew your Mobile Beacon service using a credit card. We accept major credit cards such as Visa, Mastercard, American Express, and Discover.
Is it possible to renew my subscription using an ACH payment?
Yes, you can renew your subscription with Mobile Beacon using an ACH payment. Simply select ACH on the renewal form and provide your bank account details for the transaction. Please note funds are immediately withdrawn from your account.
Can I renew my Mobile Beacon service by sending a check?
Yes, you can renew your Mobile Beacon service by check payment to Mobile Beacon.
Please send a check to:
Mobile Beacon
2419 Hartford Ave
Johnston, RI 20919
Make the check payable to Mobile Beacon and include your account or invoice number in the memo line.
Does Mobile Beacon accept purchase orders for renewals?
Yes, Mobile Beacon accepts purchase orders for renewals. Please ensure that your purchase order includes all necessary details, such as your account or invoice number and billing information. You will have 30 days from the date the order was placed to send in your payment either by check, credit card, or ACH. If payment is not received within 30 days, we will cancel the service to your device(s).
Where is your service available?
Our service is currently provided on the T-Mobile network only within the United States. For instructions on how to check coverage, visit our coverage page. For instructions on how to check coverage, visit our coverage page.
How do I check coverage at my location?
View our detailed instructions for how to check Mobile Beacon coverage in your area.
How accurate is the coverage map?
The T-Mobile coverage map can't guarantee coverage; rather, it approximates your anticipated coverage. Certain areas may have limited or no coverage, and various factors (e.g. terrain, foliage, buildings) may affect your actual coverage at a particular location.
How can I order an additional device?
You can easily order more devices through our online order form.
What should I do if my device is lost or stolen?
Log in to the Customer Portal and go to “Do It Yourself” > “Block/Allow Data” to block the device. You can then either transfer service or order a replacement via “Do It Yourself” > “Order Replacement Device(s).”
Do your devices include a warranty?
New devices purchased from Mobile Beacon come with a One-Year Limited Manufacturer’s Warranty. Additionally, Mobile Beacon offers a Limited Refund Policy.
How do I update or cancel my account?
If you would like to make any changes to your account, please email our Customer Service Team at [email protected]. Please include the PTN and the serial number of any device you need to update or cancel.
Can I try your service before purchasing an account?
We know how important it is to have a reliable, mobile internet service that works for your organization, and we believe only you can be the judge of whether our service meets your needs. That’s why we offer a Limited Refund Policy with any new purchase to give you ample time to evaluate whether our service and device will meet your organization’s needs.
We also understand our non-profit clients work within limited budgets, so we recommend starting by requesting a single device donation through our TechSoup donation program for public libraries and nonprofits, or through our, Digital Wish donation program for schools, colleges, and universities. This will further reduce any upfront costs while you evaluate our service.
How do I update the contact list on my account?
Requests to add, delete or update contact information should be provided in writing by the primary contact on the account. Email [email protected] and include the following information: name, title, contact number, and email address. If the primary contact is no longer with the organization, any active contact on the account can provide the information referred above.
Why can’t I use a personal email account?
Mobile Beacon’s service is only available to eligible community anchor institutions. Organization-based emails are required to help validate your eligibility. If you are associated with more than one organization you must provide an organization email address for each organization. Please contact our Customer Service Team with any questions at [email protected].
How do I manage my devices?
If your organization has more than one device, we recommend you create a spreadsheet with all of the pertinent device information to make managing your devices simple. Mobile Beacon created a sample document so you can easily store all of your device information. Click here to download the device tracking spreadsheet.
Why are some of my device(s) missing from the Block/Allow form?
If any of your active devices are missing from your Block and Allow form, please contact our Customer Service team at (401) 934-0500 or [email protected] who will assist you.
Can I pause my service?
No. Service cannot be paused. Once activated, it remains active for the full term.
How do I activate my service?
Most devices arrive ready to use. For devices with a physical SIM, simply insert it, and your service will be active. For eSIM-enabled devices, follow the activation instructions included in your confirmation email.
How can I increase my internet speed?
There are a variety of factors that determine your internet speed. To help increase your connection and speed, Mobile Beacon put together a guide, which you can download here.
Who do I call if my device is not working properly?
If you are experiencing any issues with your device or service, please call our Customer Service Team immediately.
Mobile Beacon Technical Support:
(401) 934-0500
[email protected]
Available 8:30 AM – 5 PM EST, Monday – Friday
If you need to call Technical Support outside of Mobile Beacon’s business hours, please have your device available.
T-Mobile Technical Support:
1-833-431-5019
Available 24 hours a day, 7 days a week
Inseego Technical Support (FX2000 Customers)
1-877-698-6481
Available 24 hours a day, 7 days a week
How do I customize settings or check how much data I’ve used on my mobile hotspot?
Franklin T9 & Linkzone 2 - Access device settings using the Hotspot Manager
- Connect your hotspot to the computer you will be using to access the Manager page.
- Open a browser and navigate to http://mobile.hotspot
- Enter your password and click Login. (Default password is admin and must be changed in order to proceed)
Mifi M2000 - Access device settings using the Hotspot Manager
- Connect your hotspot to the computer you will be using to access the Manager page
- Open a browser and navigate to http://my.mifi
- Enter your password and click Login. (Default password is the same as your Primary network password and must be changed in order to proceed)
Can I set up content filtering for my device?
Yes. If you are placing an order for a new device and would like it to have the content filter already applied, please check the box on step 2 during check out when you place your order using our online order form.
If you already have a Mobile Beacon device and would like to add this feature, please email our Customer Service Team at [email protected] with the serial number of the device(s).
Can I keep my hotspot always charging if I am not using it for mobile connectivity?
No. The hotspots are mobile devices that are designed to run off of their rechargeable battery. The average battery life is 8-10 hours before recharging is necessary. (Battery life varies by device). Do not leave your hotspot continuously charging. Overcharging can cause significant damage and/or loss of life to the battery. Please note that the battery is not typically covered under the limited manufacturer warranty.
If you are tethering with the device (providing internet to a computer via a USB connection), try removing the battery once the device is fully charged to prevent overcharging. Often, the device will receive enough power from the USB cable. If the device does not have enough power to stay connected without the battery in it, please remember to unplug it anytime that it is not being used to tether.
How do I contact technical support?
Mobile Beacon is here to help assist you if you are experiencing difficulties with your device and need technical support. Our staff is available to help you during our regular business hours. Please have your device(s) available when you call.
Mobile Beacon Technical Support:
(401) 934-0500
[email protected]
Available 8:30 AM – 5 PM EST, Monday – Friday
If you need to call Technical Support outside of Mobile Beacon’s business hours, please have your device available.
T-Mobile Technical Support
1-833-431-5019 Available 24 hours a day, 7 days a week
How do I check if the software on my device is up-to-date?
It’s important to have the most current software version on your device. Software updates can improve device stability and ensure you get the benefit of the latest security patches and new performance enhancements as they become available. To ensure your device’s software is up-to-date, follow the specific instructions listed for your device below.
5G Mifi M2000
- Check for New Software Update
- Last check for update: The date and time the M2000 last checked to see if an update was available.
- Update status: This is area is usually blank. If you check for an update, the result of that check, or the download progress of an update displays.
- Check for Update: Click this button to manually check for available software updates. If a new software update is available, it is automatically downloaded.
Franklin T9
- From the Web UI, click Settings > Device > Software Update
- Firmware: Current software version
- Upload Software: A new software will be updated automatically.
- Check for New Software: Check if the current software version is up to date. If not, the latest version will be installed.
- Click Save Changes to save your settings.
- Restart the Device.
Franklin T10
Every 48 hours, your mobile hotspot will check for new software when it is powered on. If a new update is available it will be downloaded in the background and wait to be applied the next time it is turned off.
- Log in to the Mobile Hotspot Admin page.
- Click the Settings > Device > Software Update > Save Changes.
- Under "Check for New Software" click Check.
- In order to install the new software, you must turn off the device by long-pressing the Power/Menu button.
- The LCD display will show the status of software update and will turn off when the update is complete.
Alcatel Linkzone 2
- Restart your device
- Alcatel Linkzone 2 User Guide
What is the WebGuard filter (formerly known as the CIPA filter)?
The WebGuard filter, provided through T-Mobile Web Guard, is a free service that helps block inappropriate or adult content from being accessed on your device. It is set to a medium filtering level by default to help create a safer browsing experience. Learn more: T-Mobile Web Guard.
Connectivity / Internet Issues
What is the WebGuard filter (formerly known as the CIPA filter)?
Try the following steps:
Restart the device.
Move to a different location, ideally near a window or outdoors.
Check that the device shows signal bars.
Disconnect and reconnect to Wi-Fi.
Reboot any devices connected to the hotspot.
If the problem persists, contact Technical Support.
How can I improve my hotspot/router speeds?
Move the device near a window or open area (avoid direct sunlight)
Avoid thick walls or metal obstructions.
Place the device higher up, such as on a desk or shelf.
Restart the device regularly.
Try different locations to find the best signal.
Ensure the device has the latest updates.
How do I factory reset my device?
Make sure the device is powered on.
Locate the factory reset button (usually under the back cover or on the back of the device).
Hold the button for 6 seconds. The device will reboot and return to factory defaults.
Power / Charging / Battery Issues
My device will not power on. What should I try?
Charge the device for at least 30 minutes.
Try a different charging cable or power adapter.
Hold the power button for 10–15 seconds to force restart.
If it still doesn’t power on, the battery or device may need replacement.
How do I know if the battery needs replacement?
Signs include:
Device shutting off quickly
Battery not holding a charge
Device only works when plugged in
Battery appears swollen
SIM Card Issues
My device says “SIM not detected” or “SIM locked.” What should I do?
Turn off the device.
Remove and reinsert the SIM card.
Restart the device.
If the issue continues, contact Technical Support at [email protected]
Device Care & Damage
How can I keep my hotspot in good condition?
Avoid leaving it plugged in 24/7.
Keep it in a cool, ventilated area.
Avoid drops, moisture, or extreme heat.
Keep it clean and dust-free.
Use the original or a compatible charger.
What happens if the device is damaged?
Minor scratches usually don’t affect performance.
Significant damage, including broken screens, may require replacement.
Physical damage is typically not covered under warranty.
What should I do if I receive a damaged device?
Contact Technical Support immediately to document the issue and request a replacement if needed.
How can I check if my hotspot is under warranty?
Contact Technical Support with your device’s IMEI number.
Common Questions / Device Settings
How do I change my network name or password?
Access the device’s admin page via a connected browser:
Franklin T9/T10 and Jextream RG2100:
Visit http://mobile.hotspot or http://192.168.0.1
Log in (default password: admin)
Go to Settings > Wi-Fi to change network name and password
MiFi M2000 / MiFi X PRO:
Visit http://192.168.1.1
Sign in with admin password
Go to Wi-Fi > Primary Network to update name and password
Inseego FX2000 / FX3100 / FG2000:
Visit http://192.168.1.1
Sign in using password on the back of the router
Go to Wi-Fi > Primary Network to update name and password
My hotspot is stuck on a loading screen.
Remove and reinsert the battery (if applicable) after 2 minutes, then power on. If needed, perform a factory reset.
My hotspot shows a data limit reached. How do I clear it?
This display is set by the manufacturer and does not affect your service. To clear:
Connect to the hotspot and visit the admin page (e.g., http://mobile.hotspot or http://192.168.0.1)
Sign in (admin password)
Go to Settings > Device > Data Usage
Set Usage Limit to a high value (e.g., 1000 GB)
Save changes and reboot
What is the difference between 2.4 GHz and 5 GHz Wi-Fi?
2.4 GHz: Longer range, passes through walls better, ideal for older devices.
5 GHz: Faster speeds, less interference, best for newer devices, but shorter range and weaker wall penetration.
What is Mobile Beacon's defective device policy?
Mobile Beacon's defective device policy can be found here.
My device is out of warranty. Can I get a replacement?
If your device is out of warranty you have the option to purchase a replacement device. Click here to order your replacement device directly
How can I tell if my device is out of warranty?
Please contact our customer service team at [email protected] including your device serial number and they will verify the warranty status of your device(s).
How Do I Apply for a Mobile Beacon Grant?
Mobile Beacon currently offers two grant programs: the Wi-Fly Digital Inclusion Grant and Connect for Success Grant. Choose the right grant for your organization by reviewing the requirements.
It is important that your grant application is as detailed and thoroughly written as possible.
Please include details about your organization, who you will reach, details about your program/project, how this will help your audience, and how will you measure the impact of your project.
What are the Requirements?
- You must fall within Mobile Beacon’s coverage area.
- Grant recipients must also sign and abide by Mobile Beacon’s terms and conditions. *Please review the terms and conditions to ensure you can comply before applying.
- There must be a clear plan, outlined in your application, on how your organization will use the awarded equipment and service.
- Your organization must meet the requirements of the grant you are applying for. Ex: A non-profit organization is ineligible for a Connect for Success Grant, but may apply for the Wi-Fly Digital Inclusion Grant.
- Mobile Beacon requires two feedback and evaluation reports during this one-year grant period. Submitting late or incomplete reports and delays in completing activities will impair project success.
What is the Connect for Success Grant Deadline?
Applications are accepted on a rolling basis.
I’ve Applied for the Grant, Now What?
After applying, please allow our Program Team time to review your application. Once reviewed, our Program team will be in contact with your grant administrator about the next steps. Send any questions or concerns to [email protected]
What are the next steps after being awarded?
- After receiving your award notification, your grant administrator will send the necessary paperwork. This paperwork should be signed by an authorized representative of your organization with information about your organization (i.e. E.I.N, address, etc.).
- The grant Paperwork must be signed, completed, and returned to us within 30 days of being awarded (unless otherwise discussed with our Programs Team).
- Completed documents can be returned electronically by email ([email protected]) or delivered physically via U.S. mail, UPS, etc. Signatures on paperwork must be physically signed or signed electronically via Docu Sign, Adobe Signature, etc.
When Does My Grant Term Begin?
The grant period begins on the date the equipment is delivered to your organization and ends twelve (12) months from that delivery date.
What Will I Receive With My Grant?
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Up to 25 mobile hotspots and/or 25 laptops
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Free unlimited Mobile Beacon internet service for 12 months.
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Please contact us ([email protected]) if any specific technology requests will benefit the success of your organization's project.
Who Should I Contact with Questions?
For any questions or concerns regarding your grant, including your equipment, please contact our Programs Team via [email protected].
Can I Set Up Content Filtering?
A CIPA-compliant tool for content filtering is available on the devices. If you are interested in applying this content filtering tool, please email [email protected].
What if I Have Any Issues with the Devices
If for any reason you have issues with any of your devices including being lost, stolen, or defective; please contact our Programs Team. To ensure your project is being implemented successfully, it is important that all devices are actively being used throughout the grant term. If any issues with your devices will disrupt device activity, please contact us at [email protected] immediately.
Can I Make Changes to My Project After Being Awarded?
Mobile Beacon wants your program to be successful and for your organization to achieve the goals approved in your grant application. Please note, you must notify Mobile Beacon in advance, if ever there is a proposed change that deviates from what was included in the project proposal.
Do I Return Equipment at the End of the Grant Term?
At the end of your grant term, all awarded equipment will remain in your possession, but the free service period will end. However, the service can be renewed through Mobile Beacon, please contact the programs team at [email protected] to learn more.
What is a Pilot Program?
For the Wi-Fly Digital Inclusion grant, a pilot program is a new initiative an organization launches to serve their community. The structure and approach of a pilot program can vary widely based on the specific needs of the organization and the community it aims to assist. To see how past winning organizations have utilized this grant, check out our success stories.
How many winners can be awarded this grant?
Two eligible organizations will awarded the Wi-Fly Digital Inclusion Grant
How have past winners of this grant utilized their Wi-Fly Lending Launch Kit?
Check out our success stories to learn how past winning organizations have utilized this grant.
Can previous winners be awarded this grant?
No, previous winners are not eligible.
What support will Mobile Beacon provide to grant recipients?
Mobile Beacon will provide ongoing support to grant recipients, including technical assistance and resources to help maximize the impact of the Wi-Fly Lending Launch Kit.
What is the timeline for the Wi-Fly grant?
- Applications Open: August 1st - Oct. 31st
- Review Period: November - December
- Finalist Interviews: December - January
- Winners Announced: February of the following year
I’ve submitted my application, is there anything else I need to do?
No, you’re all set! Please review our grant timeline for more information on when you can expect updates.
How will winners be notified?
Winners will be notified via email directly from Mobile Beacon.
What laptops will the winners of the Wi-Fly Grant receive?
The laptops awarded through this grant depend on the availability of our distributing partners, so we are unable to guarantee the make or model until the grant is awarded. Past recipients have received Chromebooks.
How many donated devices can I receive through the Mobile Beacon/TechSoup donation program?
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- Qualifying 501(c)3 nonprofits, schools, and libraries can receive all of the following per fiscal year (July 1 - June 30):
- Up to 11 donated 4G mobile hotspots
- Up to 11 discounted 5G mobile hotspots
- Up to 10 donated SIMs for tablets
- Up to 10 donated SIMs for hotspots
- Up to 11 discounted Chromebooks
- Up to 11 discounted tablets
- TechSoup charges a nominal administrative fee for each device. Library systems are eligible to receive all offerings per branch. If you are interested in purchasing large quantities, we have a bulk ordering option. Please contact our Sales Team at [email protected].
- Qualifying 501(c)3 nonprofits, schools, and libraries can receive all of the following per fiscal year (July 1 - June 30):
-
You can also always purchase additional devices beyond the annual cap of donated devices if you wish!
How many donated devices can I receive through the Mobile Beacon/TechSoup donation program?
Qualifying 501(c)3 nonprofits, schools, and libraries can receive all of the following per fiscal year (July 1 - June 30):
- Up to 11 discounted Chromebooks
- Up to 11 discounted tablets
- Up to 10 discounted 5G hotspot SIM cards
- Up to 10 discounted 5G tablet SIM cards
TechSoup charges a nominal administrative fee for each device. Library systems are eligible to receive all offerings per branch. If you are interested in purchasing large quantities we have a bulk ordering option, please contact our Sales Team at [email protected].
You can also always purchase additional devices beyond the annual cap of donated devices if you wish!
How do I apply for donated devices on TechSoup.org?
To apply for Mobile Beacon’s product donation offering on TechSoup.org, you must first register your organization with TechSoup and confirm eligibility. Once you are registered and verified your organization qualifies for Mobile Beacon’s donation, follow these easy steps to request your donation.
- Visit www.techsoup.org/mobile-beacon and add the Mobile Beacon offering you would like to request to your shopping cart.
- Complete the checkout process with TechSoup. Please note there is an administrative fee of $15/per device payable to TechSoup.
- Once TechSoup confirms your donation, you will receive an email with a unique promotion code and instructions on how to order the donated device(s) and related internet service using Mobile Beacon’s online order system.
- Place your order with Mobile Beacon to receive your devices. Make sure to enter the promotion code from the TechSoup fulfillment email to ensure you get the discounted rate.
I applied for the Mobile Beacon donation offering on TechSoup. What do I need to do to get the donated device(s)?
If you were approved by TechSoup, you will receive a confirmation email from [email protected] with instructions on how to receive your donated devices and Mobile Beacon’s service.
How do I receive ongoing account management and device support after I receive my donation?
Mobile Beacon will be providing you with ongoing support and account management. Please contact our Customer Service Team at [email protected] with any questions/concerns. Once you’ve placed your order on our website, you will receive a welcome email with various information on how to manage your devices.
Why is there an administrative fee to participate in the TechSoup/Mobile Beacon donation program?
TechSoup charges a nominal administrative fee for each donation or discount request. This small fee helps support the development and administrative costs associated with making this program available to nonprofits, charities, and public libraries.
Can I order additional devices through Mobile Beacon beyond the donated devices I received from TechSoup? If so, how many?
Yes, you may request additional devices directly from Mobile Beacon at any time. You can place an additional order through our online order form.
If I return my device to Mobile Beacon will my TechSoup admin fee be refunded?
No, TechSoup’s administrative fee is nonrefundable. TechSoup charges this nominal fee to help cover the administrative cost incurred in making these donation programs available to you. However, if you are not satisfied with the device or service you purchased through Mobile Beacon, you may return it for a refund of the associated service plan fee under Mobile Beacon’s Limited Refund Policy.
Will I have to pay the shipping and handling for the donated devices?
Yes, purchasing devices through our donation program only covers the cost of the actual device(s). You will be responsible for paying for the shipping and handling fees and Mobile Beacon’s service fee.
I recently purchased a device(s) from TechSoup. Can I transfer my existing service to the new device?
Due to the reduced price of the devices from our donation and discount program, all TechSoup orders require a new year of service (currently at $10/month per device). Any existing service plans cannot be transferred with this offer.
What does the Mobile Beacon/Digital Wish program offer?
Mobile Beacon is proud to make our devices available as a donation through Digital Wish's donation program. The goal of this program is to help schools and libraries get much-needed broadband access, so they can better carry out their missions. Qualifying educational organizations can receive all of the following per fiscal year (July 1st - June 30th).
- Up to 10 donated 5G SIMS for mobile hotspots
- Up to 10 donated 5G SIMS for tablets
- Up to 15 discounted tablets
- Up to 15 discounted Chromebooks
- Up to 15 discounted 5G mobile hotspots
Digital Wish charges a nominal administrative fee for each device.
You can also always purchase additional devices beyond the annual cap of donated devices if you wish!
How do I apply for the Digital Wish/Mobile Beacon donation program?
- Visit Digital Wish to become a member and register your organization for free.
- Select “Shop” from the main menu, and then select “Mobile Broadband.”
- Choose the Mobile Beacon program and complete the checkout process with Digital Wish. Please note there is an administrative fee payable to Digital Wish.
- After Digital Wish approves your donation request, they will email you instructions on how to order your chosen devices using Mobile Beacon’s online application.
- Place your order with Mobile Beacon to receive your devices. Complete Mobile Beacon’s online application to order your devices. Make sure to enter the promotion code from the Digital Wish fulfillment email to ensure you get the discounted rate.
I applied for the Mobile Beacon donation offering on Digital Wish. What do I need to do to get the donated device(s)?
If you were approved by Digital Wish for this program, you would have received an email from [email protected] with the instructions for how to order your device(s) through us.
Make sure you enter the promotion code in your email when you order online so you receive the appropriate discount!
How do I receive ongoing account management and device support after I receive my donation?
Mobile Beacon will be providing you with ongoing support and account management. Please contact our Customer Serviced Team at [email protected] with any questions/concerns. Once you’ve placed your order on our website, you will receive a welcome email with various information on how to manage your devices.
Can my school, school district, or library make a bulk purchase above the device allotment in a single year?
Yes! Mobile Beacon and Digital Wish try to meet the needs of all of our clients. If you are interested in a bulk purchase, please contact [email protected] to apply for a quantity extension.
If I return my device to Mobile Beacon will my Digital Wish admin fee be refunded?
No, Digital Wish’s administrative fee is nonrefundable. Digital Wish charges a nominal fee to help cover the administrative cost these nonprofit organizations incur in making these donation programs available to you.
However, if you are not satisfied with the device or service you purchased through Mobile Beacon, you may return it for a refund of the associated service plan fee under Mobile Beacon’s Limited Refund Policy.
Will I have to pay the shipping and handling for the donated devices?
Yes, purchasing devices through our donation program only covers the cost of the actual device(s). You will be responsible for paying for the shipping and handling fees and Mobile Beacon’s service fee.
I recently purchased a device(s) from Digital Wish. Can I transfer my existing service to the new device?
Due to the reduced price of the devices from our donation and discount program, all TechSoup orders require a new year of service (currently at $10/month per device). Any existing service plans cannot be transferred with this offer.
How do I renew my service?
Log in to the Customer Portal and go to “Do It Yourself” > “Renew Service Plans.” Select the device you want to renew and complete the process. If your device does not appear, go to “Let Us Assist You” > “Report an Issue” and provide the device IMEI and a brief description.
How can I pay to renew my service?
For your convenience, you can pay directly in the renewal system. Mobile Beacon accepts credit card payments, (Automated Clearing House) payments, check payments, and purchase order payments for renewals.
If I choose to defer my renewal, will my service be automatically canceled?
No. Mobile Beacon will not cancel any service plan until after the service end date has expired. If your service plan expires you will receive a cancellation notice with a link to the online renewal system where you will have the option to renew any canceled lines of service.
Do you offer any service plans that are longer or shorter than a year?
To provide the most affordable unlimited internet service, Mobile Beacon currently only offers a one-year service plan.
I received an error while completing the online renewal system. How can I complete my renewal?
We are sorry you are experiencing some difficulty with the online renewal system. To complete your renewal, please clear your browser cache and try the process again with a different browser. If you are still having issues, please contact Mobile Beacon by emailing [email protected], and our customer service team will help you complete your renewal. Thank you!
My service was canceled. How can I get my service reinstated?
If your service was canceled less than 60 days ago, you can use the link provided in the cancellation summary email to reinstate your service.
If your service was canceled more than 60 days ago, please email our Customer Service Team at [email protected].
I want to reinstate service on a canceled device(s), but when I go to the online renewal system the device(s) aren’t showing.
Service canceled over 60 days ago, can no longer be renewed using the online renewal system. Please email our Customer Service Team at [email protected] for assistance.
How can I reinstate service on a canceled device?
Canceled within the past year: Log in to the portal, go to the renewal form, and select your device.
Canceled more than a year ago: Email [email protected] for assistance.
Do you offer different service plan lengths?
Yes, we offer 12-, 24-, and 36-month plans to fit your needs.
What is your Limited Refund Policy?
We know how important it is to have a reliable, mobile internet service that works for your organization and we believe only you can be the judge of whether our service meets your needs. If for any reason you are not satisfied with the device or service that you purchased through Mobile Beacon, you may return the device and cancel your service within 30 days of the date that device was shipped to you. Review our Limited Refund Policy, which includes instructions for how to request a refund.
If I am returning a device that I obtained through your TechSoup or Digital Wish donation programs, is the admin fee I paid to TechSoup or Digital Wish refundable as well?
No, the administrative fee was paid directly to TechSoup or Digital Wish, and therefore Mobile Beacon cannot provide a refund. TechSoup and Digital Wish charge this nominal, nonrefundable fee to help cover the administrative cost they incurred in making these donation programs available to you.
What is your policy for replacing a defective device?
All new devices purchased from Mobile Beacon have a limited one-year warranty from the date that such device was shipped to you. Devices that are determined by the Technical Support team to be defective within this period are eligible for a replacement. The replacement device will be the same or similar in price and function. If no replacement is available, we reserve the right to refund you the original purchase price of the device (excluding shipping) and any full, unused months remaining on your associated service plan.
Please review our Defective Device Replacement Policy in detail, which includes instructions for how to initiate a request for a replacement if you contact Technical Support outside of our normal business hours.
What is your refund policy?
Devices may be returned for a full refund within 30 days of delivery. To request a refund, submit a request through the Customer Portal under “Let Us Assist You” > “Return Request.”
What is Mobile Beacon’s BYOD program?
Mobile Beacon’s Bring Your Own Device (BYOD) program allows you to use your own compatible device with our affordable, high-speed mobile internet service. For just $10/month, you can save money on device costs while still benefiting from unlimited data with no throttling.
How do I check if my device is compatible?
You can check your device’s compatibility by entering the make and model of your device(s) and the IMEI number on our BYOD page. Your IMEI number can typically be found underneath the battery of your device or on the original packaging.
What if my device is not compatible?
What does it mean if my device is "partially compatible"?
A “partially compatible” device may work with our service, but depending on your location and network conditions, you could experience limited coverage, reduced speeds, or missing features. For the best experience, we recommend testing your connection or considering a fully compatible device.
How do I order a SIM card?
Once you confirm your device is compatible, visit our order page to order your SIM card and purchase a year of Mobile Beacon’s internet service. During checkout, you’ll need to provide your device’s IMEI number to ensure proper activation.
How do I activate my service?
Your SIM card will arrive fully activated. Once you receive the new SIM, insert it into your device and power the device on. You’ll then be ready to connect.
Can I bring my own tablet, or hotspot?
Yes! You can bring unlocked tablets, and certain mobile hotspot devices. However, not all devices are compatible with our network, so we recommend checking your IMEI before ordering. Mobile Beacon does not offer cellular plans. If you plan on using a cell phone our internet plan is for data only.
What should I do if I have issues?
If you experience any issues, our support team is happy to assist. Contact us at:
Email: [email protected]
Phone: (401) 934-0500
Will my service have data caps or throttling?
No! Mobile Beacon offers truly unlimited mobile internet with no data caps and no throttling, so you can stay connected without restrictions.
How much does it cost to Bring My Own Device?
Mobile Beacon charges a $30 activation fee for each device you bring to the network. You’ll also be responsible for paying for Mobile Beacon’s service, which is currently $120/year per device. The BYOD activation fee is non-refundable.
Will you offer support on my BYOD?
Mobile Beacon’s technical support team will do our best to provide you with device support if you encounter any issues. We will be happy to provide you with technical support for any network issues you are experiencing.
Do you offer eSIMs?
Mobile Beacon currently offers physical SIMs only. However, we are actively exploring options to expand our BYOD program to include eSIM support in the future.
Can I bring my own phone to Mobile Beacon’s service?
No. Mobile Beacon does not support phones on our BYOD program. Our service is designed specifically for mobile hotspots and tablets to provide internet access for eligible organizations.
Who is eligible to apply for the Disaster Recovery Kit?
Existing Mobile Beacon customers and any non-profits, schools, libraries, and healthcare organizations located within FEMA-designated disaster zones are eligible for this program. Enter your zip code in the Eligibility Checker on the disaster relief web page to check your eligibility.
What if my organization is assisting in relief/recovery efforts, but is not located in one of the designated areas?
Our dedicated team is available to develop a customized and affordable plan to address your organization’s immediate needs. Please contact [email protected] or (401) 934-0500 for more information.
How can organizations use Mobile Beacon’s hotspots and unlimited broadband service in their recovery efforts?
Mobile Beacon’s hotspots provide anytime/anywhere internet access that can be used in several ways during disaster recovery:
- Emergency Response Coordination: Enable first responders and volunteers to communicate and organize relief efforts in areas with damaged infrastructure.
- Temporary Shelters: Offer displaced individuals internet access at shelters, helping them connect with loved ones and access critical services.
- Telehealth Services: Support healthcare providers with remote consultations and access to medical records for affected communities.
- Educational Continuity: Assist schools and students with online learning and resources, especially for those displaced by the disaster.
- And countless additional ways! AOur unlimited mobile broadband gives organizations ultimate flexibility in accessing and providing internet. Right now you are focusing on recovering, let us focus on connectivity.
How many devices can my organization order?
Eligible organizations can receive up to 25 donated 4G hotspots. Organizations can order additional devices or any device Mobile Beacon currently offers for the same $10/month. A full list of our devices can be found at mobilebeacon.org. For more information on bulk order opportunities, please contact our programs department at [email protected].
Who can I contact if I have questions about the program?
For general questions about the program, email [email protected] or (401) 934-0500. For questions about Mobile Beacon’s services, devices, organization eligibility, etc., please contact [email protected] or (401) 934-0500.
Who can I contact for press release information?
Mobile Beacon is pleased to work with members of the press for program information, photos, customer case studies, and industry expertise. Please contact [email protected] for information regarding press releases and other marketing-related inquiries.
Who can I contact for partnership opportunities?
For questions about partnering with Mobile Beacon, please contact [email protected].
How do I access the Customer Portal?
New customers: After your order and device activation, you’ll receive a welcome email with instructions to set up your portal login.
Existing customers without portal access: Email [email protected] for help setting up or recovering your portal login.
How do I add a user to the portal?
Log in and go to “Let Us Assist You” > “Add a Portal User” and submit the request.
How do I update my account information?
Log in to the Customer Portal and go to “Let Us Assist You” > “Report an Issue” and include the information you need updated. Only authorized contacts can make changes.
How do I cancel my account?
Service is prepaid annually. To stop service after the current term, go to “Do It Yourself” > “Renew Devices,” select your device, and choose “Cancel at End of Term.” Service will automatically end at the close of your paid term.
