Effective Date: November 14, 2023
All new or open-box devices purchased from Mobile Beacon have a limited one-year warranty from the date such that device was delivered. If Technical Support deems the device defective within this time, the device is eligible for a replacement. The replacement device will be the same or a credit of equal value will be provided. If no replacement is available, Mobile Beacon reserves the right to refund you the price you paid for the device (excluding shipping and handling) and any full, unused months remaining on your associated service plan.
Determining Whether a Device is Defective
If your device is not working properly, please call Mobile Beacon at (401) 934-0500 between 8:30 AM – 5:00 PM ET and, if necessary, we will facilitate a call with Spectrum Barter Technical Support. Please have your device available when calling for support.
If you need technical support assistance outside of Mobile Beacon’s business hours, you may call the Spectrum Barter Technical Support team directly at (877) 431-5019. If your device has been deemed defective, please contact Mobile Beacon so we can begin the replacement process. Provide the date and time of the call and the name of the representative who deemed the device defective.
Obtaining a Replacement Device:
Mobile Beacon will request a Return Merchandise Authorization (RMA) for defective in-warranty devices. When Mobile Beacon requests an RMA it triggers a process to cancel the service on the defective device automatically.
The RMA Return Label for the defective device typically arrives within 24 to 48 hours. Please note: You are responsible for (i) returning the defective device within the time specified in the RMA instructions and (ii) for returning the device and associated parts.
The replacement device may be delivered before the defective device is received by our equipment provider. If the provider does not receive the defective device within the time specified in the RMA instructions and 100% intact, we will deactivate your replacement device, block the data, and charge you the full cost of the replacement device plus any associated shipping and handling fees. Our equipment partner may reject the credit for the returned device if it determines, in its sole discretion, that the device was not eligible for the warranty replacement (e.g., it is determined that the customer damaged the device), or if the RMA kit is not returned with all required materials/components. If the equipment provider rejects the returned device, Mobile Beacon will charge you for the cost of the replacement device you received as well as shipping & handling and you will be responsible for paying this fee within 45 days or service to your replacement device will be suspended/canceled.
The replacement device will be the same in price and function. If no replacement is available, Mobile Beacon reserves the right to refund you the price you paid for the device (excluding shipping and handling) and any full, unused months remaining on your associated service plan.
Obtaining a Replacement Device for a Mobile Hotspot:
For mobile hotspots that are deemed defective by T-Mobile within this one-year limited warranty period, Mobile Beacon will request a Return Merchandise Authorization (RMA) from T-Mobile. Please note that when this request is initiated, T-Mobile will immediately cancel service on the defective device as part of their process.
The RMA kit for the defective device typically arrives within 7-10 business days. Please note: You are responsible for (i) returning the defective device within the time period specified in the RMA instructions and (ii) for returning the device and associated parts.
A replacement device may be shipped out prior to the receipt by T-Mobile of the defective device you are returning; however, if T-Mobile does not receive the defective device within the time specified in the RMA instructions and 100% intact, your replacement device will be deactivated and the data will be blocked and you are responsible for paying the full cost of the replacement device plus any associated shipping and handling fees.
The replacement device will be the same or similar in price and function. If no replacement is available, we reserve the right to refund you the price you paid for the device (excluding shipping and handling) and any full, unused months remaining on your associated service plan.
