Software Update Instructions

It’s important to have the most current software version on your device. Software updates can improve device stability and ensure you get the benefit of the latest security patches and new performance enhancements as they become available. To ensure your device’s software is up-to-date, follow the specific instructions listed for your device below.


5G Mifi M2000

  1. Check for New Software Update
    1. Last check for update: The date and time the M2000 last checked to see if an update was available.
    2. Update status: This is area is usually blank. If you check for an update, the result of that check, or the
      download progress of an update displays.
    3. Check for Update: Click this button to manually check for available software updates. If a new
      software update is available, it is automatically downloaded.

Franklin T9

  1. From the Web UI, click Settings > Device > Software Update
    1. Firmware: Current software version
    2. Upload Software: A new software will be updated automatically.
    3. Check for New Software: Check if the current software version is up to date. If not, the latest version will be installed.
  2. Click Save Changes to save your settings.
  3. Restart the Device.

Franklin T10

Every 48 hours, your mobile hotspot will check for new software when it is powered on. If a new update is available it will be downloaded in the background and wait to be applied the next time it is turned off.

  1. Log in to the Mobile Hotspot Admin page.
  2. Click the Settings > Device > Software Update > Save Changes.
  3. Under “Check for New Software” click Check.
  4. In order to install the new software, you must turn off the device by long-pressing the Power/Menu button.
  5. The LCD display will show the status of software update and will turn off when the update is complete.

Find out more here.

Coolpad Surf

  1. Access http://mobile.hotspot or
  2. Within the Web User Interface, go to Settings > Device Settings > Software Updates. Click the Check for Update button to check if there is any new software version available.
  3. If an update is available, a window will pop up to request you to confirm the update. Click Yes to update.

Note: Do not remove the battery during software updating. This may cause the software update to fail.

Novatel MiFi 8000

  1. On the Home screen, tap Menu and select Update Device to display the current Software and Configuration versions. Select Profile Update or Software Update, then tap Continue to view your update options.
  2. If a Software update is available, you can choose to download and install the update using your MiFi 8000.
  3. Tap OK to return to the Update Device page

HTC 5G Hub

When HTC 5G Hub is connected to the Internet and there’s a new software update available, the update notification icon appears in the status bar.

  1. Slide the Notifications panel open, and then tap the system update notification.
  2. If you don’t want to download the update using your data connection, select Update over Wi-Fi only.
  3. Tap Download.
  4. When download is complete, select Install now, and then tap OK. After updating, HTC 5G Hub will restart.

ANS USB Netstick

  1. Access the User Management portal using a Web browser from a local computer with the NetStick connected to computers USB port. The user should ensure that the connected computer has acquired an IP address from the device.
  2. Launch a Web browser and enter in the address bar.
  3. A window will pop up requesting password. Input the user or administrator login password and then click the “Log in” button. After successful log on, the default home page will appear. Note the default administrator account is “admin” and password is “admin123”.

Franklin R850

  1. Connect your R850 to an external device via Wifi connection
  2. Launch a Browser and access the Web UI via http://myhotspot, or
  3. From the Web UI, click Settings > Device > Software Update.
  4. Select Update PRL
  5. Choose “Update

Franklin R910

  1. Connect your R910 to an external device via Wifi connection
  2. Launch a Browser and access the Web UI via http://myhotspot, or
  3. From the Web UI, click Settings > Device > Software Update.
  4. Select Update PRL
  5. Choose “Update

ZTE Warp Connect

  1. Connect your Warp Connect to an external device via Wifi connection
  2. Launch a Browser and access the Web UI via http://myhotspot, or
  3. From the Web UI, click Settings > Device > Software Update.
  4. Select Update PRL button

Netgear 341 USB

  1. In the address bar of your Web browser, type http://SprintModem or
  2. In the Sign In field, enter the NETGEAR 341U Manager administrator password (1-31 letters, numbers, and symbols). (The default password is “password”)
  3. Click Sign In.
  4. Click Settings > General > Software and Reset.
  5. Click Check for update. If an update is available, an Install Now button appears.
  6. Click Install Now.
  7. Click Continue. The device reboots automatically to use the new software.

Netgear Zing

Using Web interface:

  1. Connect your 341U to an external device via Wifi connection
  2. In the browser, type http://SprintHotspotorhttp:// The default password is “password
  3. Settings > Network
  4. Choose “Update PRL

Using Hotspot:

  1. On the hotspot device: Settings > Network > (down arrow for page 2/2) > Updates > Update PRL

ZTE Pocket WiFi

Update using web GUI (NOTE:While operating display on your Pocket Wi-Fi, Web UI cannot be logged in. Show main window on your Pocket Wi-Fi and then log in to WEB UI):

  1. Connect your Pocket WiFi to an external device via Wifi connection
  2. Launch the Internet browser and enter or http://myhotspot in the address bar.
  3. On the login page, click the Login at the top right of the page and then enter the Web UI password (the default password is “password“).
  4. Click Login to access the Web UI.
  5. Click Settings > Device > Software Update.
  6. Click “Update PRL

Update using hotspot GUI:

  1. From the Hotspot Home screen select Settings.
  2. Scroll/swipe down to System Updates > Update PRL

    Attention! Update on Mobile Beacon's Hours

    Our office will be closed on Monday, July 4th in observation of the holiday.

    Starting July 5th and running through Sept. 2nd, Mobile Beacon is changing our hours of operation. Our office will be open from 8 AM to 6 PM EST Monday through Thursday and 8 AM to 1 PM EST on Friday. You can always email our team at [email protected] or call our 24/7 Technical Support line at 877-879-5031.